Customer Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Bengaluru seeks a Customer Support Executive to deliver exceptional service to international clients. You will respond via phone, email, and chat, troubleshoot issues, and document interactions in the CRM system.

A customer-centric attitude and clear English communication are essential for success. Join a dynamic team focused on timely resolutions and cross-department collaboration to enhance the overall customer experience.

Qualifications

• Excellent verbal and written communication in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions and troubleshoot issues to ensure customer satisfaction.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Document customer interactions and feedback in our CRM system to help improve service delivery.
• Collaborate with other departments to resolve complex customer issues and enhance the overall customer experience.

Skills

English communication

Problem solving

Multitasking

Customer-centric

CRM familiarity

Tools

CRM software

Job description

We are seeking a dedicated Customer Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional customer service to our international clientele. This role requires strong communication skills in English and a passion for helping customers resolve their issues effectively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions and troubleshoot issues to ensure customer satisfaction.
• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Document customer interactions and feedback in our CRM system to help improve service delivery.
• Collaborate with other departments to resolve complex customer issues and enhance the overall customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Previous experience in customer support or a related field is preferred but not mandatory.
• Familiarity with CRM software and customer service tools is a plus.

If you are passionate about customer service and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.