Customer Service Executive

The Manipal Group; Kerala; On-site; INR 250,000 - 420,000; Full time

Job summary

The Manipal Group is seeking a dedicated Customer Service Executive to join our team in Karnataka or Kerala. You will be the first point of contact for customers, addressing inquiries and resolving issues across voice and chat channels, and you will strive to ensure an outstanding customer experience.

Key responsibilities include handling inquiries, resolving complaints, documenting interactions, and collaborating with teammates to continuously improve service quality.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Experience in BPO or customer support is preferred.
• Familiarity with voice and chat processes is a plus.
• Customer-centric attitude and high-quality service delivery.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Strong communication

Fast-paced work

Customer service principles

BPO experience

Voice & chat processes

Customer-centric mindset

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Karnataka or Kerala.

The ideal candidate will have a passion for providing exceptional customer service and support across various channels, including voice and chat processes.

As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service principles and practices.
• Experience in BPO or customer support roles is preferred.
• Familiarity with voice and chat processes is a plus.
• A customer‑centric attitude with a focus on delivering high‑quality service.

If you are a motivated individual with a desire to help others and grow in the customer service field.

Join us in making a difference in our customers' experiences!