Customer Service Executive

The Manipal Group; Udupi district; On-site; INR 250,000 - 350,000; Full time

Job summary

The Manipal Group in Karnataka is seeking a dedicated Customer Service Executive to join our team. You will be the first point of contact for customers, addressing inquiries and resolving issues across voice and chat channels to ensure a positive experience with our services.

Ideal candidates demonstrate strong communication, empathy, and the ability to multitask in a fast-paced environment. Experience in a BPO or customer service role is preferred, along with a willingness to learn and grow

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Experience in BPO or customer service is preferred.

Responsibilities

• Handle customer inquiries and provide accurate information on products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain professionalism and empathy when interacting with customers.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Participate in training sessions to stay updated on product knowledge and best practices.

Skills

Multichannel support

Verbal communication

Written communication

Empathy

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Karnataka. The ideal candidate will have a passion for providing exceptional customer service and support across various channels, including voice and chat. As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our services.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely and efficient manner.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in handling customer inquiries through various channels, including voice and chat.
• Experience in BPO or customer service roles is preferred.
• A positive attitude and a willingness to learn and grow within the company.