Customer Service Executive

The Manipal Group; Mangaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

The Manipal Group in Karnataka/ Kerala is seeking a Customer Service Executive to be the first point of contact for customers across voice and chat channels, addressing inquiries and resolving issues promptly and professionally.

The role requires handling inquiries, providing product information, documenting interactions, and collaborating with the team to improve service delivery while maintaining a customer-centric attitude.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service principles and practices.
• Experience in BPO or customer support roles is preferred.
• Familiarity with voice and chat processes is a plus.
• A customer-centric attitude with a focus on delivering high-quality service.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Strong communication

Fast-paced work

Customer service principles

BPO experience

Voice and chat processes

Customer-centric attitude

Job description

We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Karnataka or Kerala. The ideal candidate will have a passion for providing exceptional customer service and support across various channels, including voice and chat processes. As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in customer service principles and practices.
• Experience in BPO or customer support roles is preferred.
• Familiarity with voice and chat processes is a plus.
• A customer-centric attitude with a focus on delivering high-quality service.

If you are a motivated individual with a desire to help others and grow in the customer service field, we encourage you to apply for this exciting opportunity. Join us in making a difference in our customers' experiences!