Customer Support Executive

KG Invicta Services (KGiS); Coimbatore District; On-site; INR 200,000 - 260,000; Full time

Job summary

KG Invicta Services (KGiS) seeks a motivated Customer Support Executive to be the first point of contact for customers in Karnataka or Tamil Nadu. This entry-level role is ideal for recent graduates starting a career in customer service, addressing inquiries, resolving issues, and providing timely information with professionalism.

You will handle inquiries, troubleshoot product questions, and collaborate with the team to enhance customer satisfaction while maintaining accurate records and

Qualifications

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-centric attitude and passion for helping customers.
• Basic computer skills and familiarity with customer support software is a plus.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Assist customers with product-related questions and troubleshoot issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and overall experience.
• Stay updated on product knowledge and company policies to provide accurate information.

Skills

Communication

Multi-tasking

Customer focus

Computer skills

Willingness to learn

Education

Fresh graduate

Tools

CRM software

Job description

We are seeking a motivated and enthusiastic Customer Support Executive to join our team in Karnataka or Tamil Nadu. This role is ideal for recent graduates looking to start their career in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support regarding our products and services. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing information in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a friendly and efficient manner.
• Assist customers with product-related questions and troubleshoot issues as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to improve customer service processes and enhance the overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A customer-centric attitude with a passion for helping others.
• Basic computer skills and familiarity with customer support software is a plus.
• Willingness to learn and adapt to new challenges.

If you are a fresher graduate with a desire to build a career in customer support, Join us in delivering exceptional service to our customers and be a part of our dynamic team!