Customer Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 is seeking a dedicated Customer Support Executive to join our team in Karnataka or Andhra Pradesh. The role focuses on providing exceptional customer service, handling inquiries, and resolving issues promptly to maintain customer satisfaction and uphold the company’s reputation for quality service.

Responsibilities include handling calls, assisting with product questions and troubleshooting, accurate record-keeping, and collaborating with the team to

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software for customer management.
• Previous experience in BPO or customer support is preferred but not mandatory.
• A positive attitude and a willingness to learn and grow within the company.

Responsibilities

• Handle inbound and outbound calls in a professional manner, addressing customer queries and providing accurate information.
• Assist customers with product-related questions, troubleshooting, and issue resolution.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training sessions to enhance product knowledge and customer service skills.

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Karnataka or Andhra Pradesh. The ideal candidate will have a passion for providing exceptional customer service and will be responsible for assisting customers with their inquiries and resolving issues in a timely manner. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and maintaining the company's reputation for quality service.

Key Responsibilities

• Handle inbound and outbound calls in a professional manner, addressing customer queries and providing accurate information.
• Assist customers with product-related questions, troubleshooting, and issue resolution.
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software for customer management.
• Previous experience in BPO or customer support is preferred but not mandatory.
• A positive attitude and a willingness to learn and grow within the company.