Customer Support Executive

Printo; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Printo in Bengaluru specializes in printing and creative services, and is seeking a Customer Support Executive with strong communication and a customer-first approach. The candidate will handle customer interactions, resolve queries efficiently, and coordinate with internal and external teams for a seamless experience.

The role requires 1+ years in customer support, excellent verbal and written skills, and the ability to multitask and manage stakeholders.

Qualifications

• 1+ years of experience in Customer Support or similar role.
• Strong verbal and written communication skills.
• Good interpersonal and customer handling skills.
• Ability to multitask and coordinate with multiple stakeholders.
• Strong problem-solving and analytical skills.
• Basic knowledge of handling customer calls and CRM tools is an added advantage.

Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide prompt resolutions while maintaining high customer satisfaction.
• Understand customer requirements and offer appropriate solutions.
• Coordinate with vendors and production teams for order updates and issue resolution.
• Maintain clear and professional communication with customers.
• Track, follow up, and close customer queries within defined timelines.
• Build and maintain positive relationships with customers.

Skills

Customer interaction

Communication skills

Problem solving

Multitasking

Stakeholder coordination

CRM tools

Excel

Tools

CRM tools

MS Excel

Job description

Job Summary

We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Job Title

Customer Support Executive

Experience

1+ Years

Location

Bangalore

Job Summary

We are looking for a Customer Support Executive with strong communication skills and a customer-first approach. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and coordinating with internal and external teams to ensure a seamless customer experience.

Requirements

• Minimum 1+ years of experience in Customer Support or a similar role
• Strong verbal and written communication skills
• Good interpersonal and customer handling skills
• Ability to multitask and coordinate with multiple stakeholders
• Strong problem-solving and analytical skills
• Basic knowledge of handling customer calls and CRM tools is an added advantage

Key Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns
• Provide prompt and effective resolutions while ensuring high customer satisfaction
• Understand customer requirements and offer appropriate solutions
• Coordinate with vendors and the production team for order-related updates and issue resolution
• Maintain clear and professional communication with customers at all times
• Track, follow up, and close customer queries within defined timelines
• Build and maintain positive relationships with customers

Preferred Skills

• Ability to handle pressure and manage time effectively
• Proactive approach to identifying and resolving issues
• Team player with a positive attitude
• Skills: customer interaction,customer support,solving queries,customer experience,communication skills,excel,escalation handling,crm