Customer support

Careersource; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Careersource in Bengaluru is seeking a dedicated Customer Support professional to join our team. You will handle inquiries via phone, email, and chat, troubleshoot issues, and maintain detailed records to ensure a high level of customer satisfaction.

You will collaborate with internal teams to resolve complex problems, educate customers on product usage, and contribute to our supportive, fast-paced environment that values teamwork and continuous improvement.

Qualifications

• Proven experience in a customer support role, preferably in a tech environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure in a fast-paced setting.
• Familiarity with customer support software and tools.
• High level of empathy and a proactive attitude toward customer needs.
• Bachelor's degree or equivalent work experience preferred.
• Flexible schedule availability, including evenings and weekends if needed.
• Strong organizational and time management skills.

Responsibilities

• Provide prompt and efficient responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely manner, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Educate customers on product features and usage to enhance their experience.
• Gather customer feedback and provide insights to improve our offerings.
• Participate in training and development sessions to stay updated on product knowledge.
• Assist in developing customer support documentation and FAQs.
• Monitor and report on customer satisfaction metrics.
• Actively identify opportunities to enhance operational processes.

Skills

Customer support

Communication

Problem solving

Time management

Teamwork

Empathy

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CRM software

Troubleshooting tools

Job description

Customer Support in Bengaluru

We are seeking a dedicated and enthusiastic Customer Support professional to join our dynamic team in Bengaluru. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional support services. As a vibrant tech hub, Bengaluru offers a unique environment to foster your skills and grow within a fast-paced organization that values innovation and collaboration.

Your primary focus will be on enhancing the customer experience through effective communication and problem-solving. This position is vital to our company’s success as it directly affects our reputation and customer retention. Join us to contribute to a supportive culture that values teamwork and continuous improvement, and make a meaningful impact on our customers' lives.

Responsibilities

• Provide prompt and efficient responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely manner, ensuring a positive experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Educate customers on product features and usage to enhance their experience.
• Gather customer feedback and provide insights to improve our offerings.
• Participate in training and development sessions to stay updated on product knowledge.
• Assist in developing customer support documentation and FAQs.
• Monitor and report on customer satisfaction metrics.
• Actively identify opportunities to enhance operational processes.

Requirements

• Proven experience in a customer support role, preferably in a tech environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure in a fast-paced setting.
• Familiarity with customer support software and tools.
• High level of empathy and a proactive attitude toward customer needs.
• Bachelor's degree or equivalent work experience preferred.
• Flexible schedule availability, including evenings and weekends if needed.
• Strong organizational and time management skills.Ability to work both independently and within a team environment.