Customer Support Executive

Nukkad Shops; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Nukkad Shops invites applications for Customer Support Executives to join our team across Chennai, Bangalore, Mumbai, and Hyderabad. You will handle inquiries via calls, emails, and chats, understand customer needs, and provide effective solutions to ensure a positive experience.

The role requires excellent English and Hindi, experience with ticketing tools (Freshdesk), strong Excel skills, and the ability to work with cross-functional teams to log, track, and resolve tickets within defined

Qualifications

• Experience with ticketing tools (Freshdesk or similar).
• Good experience in handling customer calls and emails.
• Chat support experience is an added advantage.
• Excellent communication skills in English and Hindi.
• Strong customer service and problem-solving skills.
• Ability to multitask and work with different teams.
• Good knowledge of MS Excel.
• Handle customer queries through calls, emails, and online meetings.
• Log, track, and resolve customer tickets within the defined timelines.
• Provide installation, configuration, and troubleshooting support for devices and applications.
• Identify hardware and software issues and escalate when required.
• Conduct customer training sessions and product demonstrations.
• Follow up with customers to ensure timely issue resolution.
• Maintain records of customer interactions and service requests.
• Coordinate with internal teams to resolve customer concerns.
• Prepare reports and analyze customer data using MS Excel.

Responsibilities

• Handle calls, emails, and online meetings to assist customers.
• Log, track, and resolve tickets within defined timelines.
• Provide installation, configuration, and troubleshooting support for devices and apps.
• Coordinate with internal teams to resolve customer concerns.

Skills

Communication skills

Customer service

Problem-solving

Multitasking

Team coordination

Tools

Freshdesk

MS Excel

Job description

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team across Chennai, Bangalore, Mumbai, and Hyderabad .

The ideal candidate should have good communication skills, a customer-oriented approach, and the ability to handle customer queries and concerns professionally. The role involves interacting with customers, understanding their requirements, providing appropriate solutions, and ensuring a positive customer experience.

Key Requirements:

• Experience with ticketing tools (Freshdesk or similar).
• Good experience in handling customer calls and emails.
• Chat support experience is an added advantage.
• Excellent communication skills in English and Hindi.
• Strong customer service and problem-solving skills.
• Ability to multitask and work with different teams.
• Good knowledge of MS Excel.
• Handle customer queries through calls, emails, and online meetings.
• Log, track, and resolve customer tickets within the defined timelines.
• Provide installation, configuration, and troubleshooting support for devices and applications.
• Identify hardware and software issues and **escalate when required**.
• Conduct customer training sessions and product demonstrations.
• Follow up with customers to ensure timely issue resolution.
• Maintain records of customer interactions and service requests.
• Coordinate with internal teams to resolve customer concerns.
• Prepare reports and analyze customer data using MS Excel.