Customer Support Representative

Jundo Foods; Rewari; On-site; INR 200,000 - 320,000; Full time

Job summary

Jundo Foods in India is seeking a Customer Care Support Executive to join our Customer Support / Customer Service team. The role focuses on handling inbound calls, resolving queries, and maintaining professional, polite interactions with customers.

You will coordinate with internal teams, escalate complex issues when needed, and follow up to ensure complete resolution, while maintaining thorough records of conversations and outcomes.

Responsibilities

• Handle inbound customer calls and resolve customer queries professionally.
• Understand customer concerns and provide accurate and timely solutions.
• Handle complaints, product-related queries, order/status inquiries, and service requests.
• Maintain a polite, helpful, and customer-friendly approach during every interaction.
• Escalate complex issues to the concerned department when required.
• Follow up with customers to ensure their concerns are properly resolved.
• Maintain records of customer interactions, complaints, and resolutions.
• Coordinate with internal teams to resolve customer issues efficiently.

Job description

Position: Customer Care Support Executive
Department: Customer Support / Customer Service
Employment Type: Full-Time

Key Responsibilities:

• Handle inbound customer calls and resolve customer queries professionally.
• Understand customer concerns and provide accurate and timely solutions.
• Handle complaints, product-related queries, order/status inquiries, and service requests.
• Maintain a polite, helpful, and customer-friendly approach during every interaction.
• Escalate complex issues to the concerned department when required.
• Follow up with customers to ensure their concerns are properly resolved.
• Maintain records of customer interactions, complaints, and resolutions.
• Coordinate with internal teams to resolve customer issues efficiently.Role & responsibilities