Customer Support Executive

ASTIKA SOFTWARE TECHNOLOGIES PRIVATE LIMITED; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

ASTIKA SOFTWARE TECHNOLOGIES PRIVATE LIMITED in Hyderabad is seeking a Customer Support Executive to handle customer queries through calls, emails, and chat, understand concerns, and provide timely resolutions. The role requires 1–5 years of experience and a professional approach.

You will maintain records of interactions, coordinate with internal teams to resolve issues, escalate complex problems, and meet defined service targets while delivering quality customer care.

Qualifications

• 1–5 years of experience in customer support or customer service.
• Excellent verbal and written communication skills.
• Basic knowledge of CRM/ticketing tools and MS Office.

Responsibilities

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide timely resolutions.
• Follow up with customers to ensure issues are resolved.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Meet defined customer service and response-time targets.
• Maintain a professional approach while interacting with customers.

Skills

Verbal and written communication

Problem-solving

Interpersonal skills

Tools

CRM/Ticketing tools

MS Office

Job description

Job Title : Customer Support Executive

Key Responsibilities

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide timely resolutions.
• Follow up with customers to ensure issues are resolved.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Meet defined customer service and response-time targets.
• Maintain a professional approach while interacting with customers.

Requirements

• 1–5 years of experience in customer support or customer service.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Ability to handle customers professionally.
• Basic knowledge of CRM/ticketing tools and MS Office.
• Willingness to work from the office and in the specified shift.