Customer Support Executive

Aliste Technologies; Dadri; On-site; INR 250,000 - 400,000; Full time

Job summary

Aliste Technologies in India is seeking a Customer Support Executive to be the primary contact for customers, resolving issues, answering inquiries, and ensuring a seamless experience with our product.

The role requires excellent communication, empathy, problem-solving, and a customer-centric mindset. You will handle calls, emails, WhatsApp, and tickets, coordinate with Operations, Technical, and Billing teams, and maintain accurate records.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer queries via phone, email, WhatsApp, and ticketing systems.
• Provide accurate information regarding products, services, and processes.
• Ensure timely resolution of customer complaints and concerns.
• Escalate unresolved issues to the relevant departments as per SOP.
• Coordinate with Operations, Technical, and Billing teams for issue resolution.
• Maintain accurate records of customer interactions.

Job description

Job Description

We are looking for a customer‑centric, empathetic, and solution‑oriented Customer Support Executive to join our growing team. In this role, you will be the primary point of contact for our customers, helping them resolve issues, answering inquiries, and ensuring they have a seamless experience with our product/service. The ideal candidate possesses excellent communication skills, a strong problem‑solving mindset, and a passion for customer satisfaction.

Key Responsibilities Customer Support

• Handle inbound and outbound calls professionally.
• Respond to customer queries via phone, email, WhatsApp, and ticketing systems.
• Provide accurate information regarding products, services, and processes.
• Ensure timely resolution of customer complaints and concerns.
• Escalate unresolved issues to the relevant departments as per SOP.
• Coordinate with Operations, Technical, and Billing teams for issue resolution.
• Maintain accurate records of customer interactions.