Customer Support Executive

Drlogy; Karnal; On-site; INR 300,000 - 500,000; Full time

Job summary

Drlogy is seeking a Customer Support Executive in Karnal, Haryana, responsible for handling customer inquiries and ensuring a positive experience. The role includes communicating with customers via calls, emails, or in-person interactions and coordinating with internal departments. You’ll be resolving complaints, maintaining records of interactions, and supporting operational efforts. A strong background in customer service and excellent communication skills are essential for this position, along with the ability to work efficiently under pressure. Join Drlogy to enhance customer satisfaction!

Qualifications

• Proven experience in customer support or related field.
• Strong verbal and written communication skills.
• Ability to handle challenging situations and resolve conflicts.

Responsibilities

• Handle customer inquiries and requests through various channels.
• Provide accurate information regarding products and services.
• Resolve customer issues promptly to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Follow up with customers to ensure effective issue resolution.

Skills

Customer service skills

Effective communication

Problem-solving

Record keeping

Job description

Customer Support Executive is responsible for handling customer inquiries, providing service-related support, resolving complaints, and ensuring a positive customer experience. The role involves communicating with customers through calls, emails, or in-person interactions, coordinating with internal departments, and maintaining accurate records of customer interactions and service requests.

• Handle customer inquiries, requests, and complaints through calls, emails, chats, or direct interaction.
• Provide accurate information regarding products, services, processes, and company policies.
• Resolve customer issues promptly and ensure customer satisfaction.
• Coordinate with internal departments to address customer concerns and service requests.
• Maintain records of customer interactions, complaints, and resolutions in the system.
• Follow up with customers to ensure issues are resolved effectively.
• Assist customers with appointment scheduling, service coordination, and process guidance when required.
• Escalate complex or unresolved issues to the appropriate departments or supervisors.
• Maintain professionalism and positive communication with customers at all times.
• Ensure timely response to customer queries and service requests.
• Support customer retention and relationship-building initiatives.
• Monitor customer feedback and provide suggestions for service improvement.
• Prepare daily reports related to customer interactions and support activities.
• Handle inbound and outbound customer communication as assigned.
• Maintain confidentiality of customer information and company data.
• Follow company policies, customer service standards, and operational procedures.
• Support sales and operational teams in customer coordination activities when required.
• Participate in training sessions and skill development programs.
• Ensure high levels of customer satisfaction and service quality.
• Perform additional customer support and administrative responsibilities assigned by management or supervisors.