Customer Support Executive

Careersource; Bengaluru; On-site; INR 260,000 - 500,000; Full time

Job summary

Careersource in Bengaluru, India is seeking a customer support associate to handle inbound interactions via calls, chat, or email, providing accurate product information and maintaining CRM records. You will follow up to ensure issue resolution and meet quality and productivity targets, requiring strong English communication and basic computer skills. This role emphasizes customer-centric service and multitasking in a fast-paced environment.

Qualifications

• Minimum qualification: 12th / Any Graduate.
• Good communication skills (verbal & written).
• Basic computer knowledge.
• Problem-solving and multitasking ability.
• Customer-centric attitude.

Responsibilities

• Handle inbound customer interactions (calls, chat, or email).
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information about products/services.
• Maintain records of customer interactions in CRM systems.
• Follow up with customers to ensure issue resolution.
• Meet quality standards and productivity targets.

Skills

Good communication skills

Basic computer knowledge

Problem-solving & multitasking

Customer-centric attitude

Spoken English mandatory

Education

12th / Any Graduate

Tools

CRM systems

Job description

Key Responsibilities:

• Handle inbound customer interactions (calls, chat, or email)
• Resolve customer queries, complaints, and requests efficiently
• Provide accurate information about products/services
• Maintain records of customer interactions in CRM systems
• Follow up with customers to ensure issue resolution
• Meet quality standards and productivity targets

Requirements:

• Minimum qualification: 12th / Any Graduate
• Good communication skills (verbal & written)
• Basic computer knowledge
• Problem-solving and multitasking ability
• Customer-centric attitude
  

Spoken English is mandatory