Customer Support Executive

Hirekey Consultancy; Indore District; On-site; INR 250,000 - 400,000; Full time

Job summary

A dedicated consulting firm in Indore, Madhya Pradesh is seeking a Customer Support Executive to handle customer inquiries and provide timely solutions. Responsibilities include resolving issues via phone, email, or chat, maintaining customer records, and ensuring a positive experience. Candidates should have a Bachelor's degree and strong communication skills. Prior customer service experience is a plus. Join a team focused on delivering exceptional customer satisfaction.

Qualifications

• Bachelor’s degree in any discipline.
• Prior experience in customer service or support will be an added advantage.

Responsibilities

• Handle customer queries and complaints through phone, email, chat, or other communication channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues in a professional and timely manner.
• Maintain records of customer interactions and transactions.
• Follow up with customers to ensure their issues are resolved.
• Escalate complex issues to the concerned department when required.
• Maintain a high level of customer satisfaction and service quality.

Skills

Good communication and interpersonal skills

Ability to handle customer queries with patience and professionalism

Basic computer knowledge and familiarity with CRM tools

Problem-solving and multitasking ability

Positive attitude and customer-oriented approach

Education

Bachelor’s degree in any discipline

Job description

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries and provide timely solutions. The role involves interacting with customers through phone, email, or chat and ensuring a positive customer experience by resolving issues efficiently.

Key Responsibilities:

• Handle customer queries and complaints through phone, email, chat, or other communication channels
• Provide accurate information about products, services, and company policies
• Resolve customer issues in a professional and timely manner
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure their issues are resolved
• Escalate complex issues to the concerned department when required
• Maintain a high level of customer satisfaction and service quality

Required Skills:

• Good communication and interpersonal skills
• Ability to handle customer queries with patience and professionalism
• Basic computer knowledge and familiarity with CRM tools
• Problem-solving and multitasking ability
• Positive attitude and customer-oriented approach

Qualification:

• Bachelor’s degree in any discipline
• Prior experience in customer service or support will be an added advantage