Customer Support Executive

RBC Bearings; Zone 7 Ambattur; On-site; INR 240,000 - 360,000; Full time

Job summary

RBC Bearings is seeking a customer support executive to manage inbound and outbound calls, resolve queries, and assist in sales conversions. You will explain products, follow up with leads, and maintain accurate CRM records from our Ambattur, Tamil Nadu location.

The role emphasizes customer-centric service, clear communication, and proficiency in English or regional languages, supporting a positive client experience and ongoing relationship building.

Qualifications

• Clear communication and interpersonal skills.
• CRM knowledge and ability to maintain records.
• Customer-focused attitude with a proactive approach.
• Good English and/or regional language skills.

Responsibilities

• Handle inbound/outbound customer calls and resolve queries professionally.
• Follow up with leads and customers and explain products/services.
• Maintain customer records and CRM updates.
• Support sales conversion and achieve assigned call and performance targets.
• Maintain customer records, resolve queries, follow up on leads, support sales conversion, and achieve assigned call and performance targets.

Skills

Communication skills

CRM knowledge

Customer-centric mindset

English proficiency

Job description

Role & Responsibilities

• Handle inbound/outbound customer calls and resolve queries professionally.
• Follow up with leads and customers and explain products/services.
• Maintain customer records and CRM updates.
• Support sales conversion and achieve assigned call and performance targets.
• Maintain customer records, resolve queries, follow up on leads, support sales conversion, and achieve assigned call and performance targets.

Preferred Candidate Profile

• Good communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Basic computer/CRM knowledge.
• Good English and/or regional language skills.