Customer Support Executive

Newbazaar Technologies; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Newbazaar Technologies in Mumbai is seeking a Customer Support Executive to manage inquiries across calls, emails and chat. You will resolve issues promptly, maintain detailed records, and coordinate with internal teams to ensure smooth service delivery.

The role requires strong communication and problem-solving abilities, plus proficiency in MS Office and CRM tools, in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of MS Office and CRM tools.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer queries through calls, emails, chat, and other channels.
• Provide timely and accurate resolution to customer issues.
• Maintain records of customer interactions and complaints.
• Coordinate with internal teams for issue resolution.
• Ensure high customer satisfaction and service quality.
• Follow company policies and established customer support processes.

Skills

Verbal communication

Written communication

Problem solving

Customer handling

MS Office

CRM tools

Tools

MS Office

CRM tools

Job description

Position: Customer Support Executive
Department: Customer Support / Operations

Key Responsibilities:

• Handle customer queries and concerns through calls, emails, chat, and other communication channels.
• Provide timely and accurate resolution to customer issues.
• Maintain proper records of customer interactions and complaints.
• Coordinate with internal teams for issue resolution.
• Ensure a high level of customer satisfaction and service quality.
• Follow company policies and established customer support processes.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Basic knowledge of MS Office and CRM/customer support tools.
• Ability to work in a fast-paced environment.

Experience:

1 - 3 years in Customer Support or a similar role.