Customer Support Representative

Hnre Solutions; Ernakulam; On-site; INR 250,000 - 350,000; Full time

Job summary

Hnre Solutions is seeking a customer support professional in India to handle queries via phone, email, and chat, providing accurate product information and addressing customer needs. The role involves closing sales where appropriate and maintaining detailed records in the CRM. Collaboration with internal teams will help resolve complex issues as needed.

The ideal candidate will be adept at communicating clearly, managing multiple channels, and contributing to a positive customer experience.

Qualifications

• Handle customer queries via phone calls, emails, and chats with timely, professional responses.
• Provide accurate information about products/services tailored to customer needs.

Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• sales closing
• Maintain records of all interactions with customers using CRM software
• Collaborate with internal teams to resolve complex issues or escalate matters when necessary.

Skills

Customer service

Communication

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers, addressing their needs and preferences.
• sales closing
• Maintain records of all interactions with customers using CRM software
• Collaborate with internal teams to resolve complex issues or escalate matters when necessary.