Customer Service Representative

Kriyalogic; Dadri; On-site; INR 201,000 - 312,000; Full time

Job summary

Kriyalogic in Dadri, Uttar Pradesh, is seeking a customer support executive to handle inbound calls and respond to customer queries with professionalism. You will understand concerns, provide appropriate solutions, and ensure accurate information about products, orders, and processes.

Adherence to policies and maintaining service quality are essential. You will record interactions in the CRM, escalate complex issues, and strive to uphold high customer satisfaction standards while following

Responsibilities

• Handle inbound customer calls and respond professionally to customer queries.
• Understand customer concerns and provide appropriate solutions.
• Resolve complaints and service-related issues efficiently.
• Provide accurate information about products, services, orders, and processes.
• Follow company policies, procedures, and quality standards.
• Record customer interactions and update details in the CRM/system.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain high standards of customer satisfaction and service quality.

Job description

Key Responsibilities

• Handle inbound customer calls and respond professionally to customer queries.
• Understand customer concerns and provide appropriate solutions.
• Resolve complaints and service-related issues efficiently.
• Provide accurate information about products, services, orders, and processes.
• Follow company policies, procedures, and quality standards.
• Record customer interactions and update details in the CRM/system.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain high standards of customer satisfaction and service quality.