Customer Support Representative

Hitech Digital Solutions; Ahmedabad; On-site; INR 350,000 - 650,000; Full time

Job summary

Hitech Digital Solutions is seeking an experienced customer service professional to handle inbound and outbound calls, verify information, and assist customers with queries. The role emphasizes professional communication, accuracy, and timely responses in a fast-paced environment.

The ideal candidate has a strong command of written and verbal communication, Good computer skills, and a solution-focused attitude. Work hours are set to IST with noon shift.

Qualifications

• 12 years of experience in customer service, call handling, or administrative roles.

Responsibilities

• Handle incoming and outgoing calls with customers in a professional manner.
• Confirm identity, gather necessary information, and assist customers with their queries.
• Provide clear and accurate information about services, procedures, and timelines.
• Respond to customer emails using standard templates and guidelines.
• Leave voicemails and follow up when required.
• Maintain positive and respectful communication at all times.

Skills

Customer service

Call handling

Administrative tasks

Verbal communication

Written communication

Organizational skills

MS Office

Tools

Microsoft Office

Job description

Position Overview/ Summary:

12 years of experience in customer service, call handling, or administrative roles (preferred).
Strong verbal and written communication skills.
Good computer skills (e.g., Microsoft Office, email systems, scheduling tools).
Strong organisational and multitasking abilities.
Ability to work in a fast-paced environment and meet deadlines.
Professional, polite, and solution-focused attitude.

Job Description:

Handle incoming and outgoing calls with customers in a professional manner.
Confirm identity, gather necessary information, and assist customers with their queries.
Provide clear and accurate information about services, procedures, and timelines.
Respond to customer emails using standard templates and guidelines.
Leave voicemails and follow up when required.
Maintain positive and respectful communication at all times.

Shift Detail:

Noon: (Shift Time 01:30 PM to 10:00 PM IST)