Customer Service Representative

TalentBridge; Vadodara; On-site; INR 223,200 - 334,800; Full time

Job summary

A customer service solutions company in Vadodara seeks motivated individuals for a customer support role. Responsibilities include handling calls and emails related to course inquiries, gathering customer information, and offering solutions. Ideal candidates possess excellent communication skills, attention to detail, and the ability to multitask effectively. Flexibility in working hours and immediate availability is required for this position, suitable for freshers and experienced candidates alike.

Qualifications

• Excellent oral and written communication skills.
• Ability to handle multiple inquiries via calls and emails.
• Flexibility in working hours and adaptability to change.

Responsibilities

• Handle calls and emails related to customer course inquiries.
• Gather and verify required information from customers.
• Empathize and assist customers with issues in a timely manner.

Skills

Excellent oral communication skills

Excellent written communication skills

Attention to detail

Ability to multi-task

Flexibility in working hours

Comfort with Microsoft Office

Team collaboration

Problem-solving skills

Job description

Responsibilities

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or elevate to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.

Qualifications & Skills

• Be open and responsive to consistent coaching, take an active role in performance planning goal setting.
• Be flexible in an environment by championing and embracing change.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed.
• An unerring attention to detail.
• Ability to multi-task answering numerous chats/calls and navigate smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious.
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
• Immediate joiner's should only apply and Fresher's who are willing to work in rotational shifts and great communication.