Customer Support Executive

PrepLadder; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

PrepLadder is seeking a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude.

The role involves responding to inquiries via phone, email, chat and social media, resolving issues in a timely and professional manner, and maintaining records with follow-ups.

Qualifications

• 1–3 years of proven experience in handling and resolving customer queries.
• Excellent written and verbal communication (English and Hindi).
• Experience with both inbound and outbound resolutions (calls, chats and emails).
• Ability to work in a 6-days rotational shift.

Responsibilities

• Respond to customer inquiries via phone, email, chat and/or social media.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide product/service information to customers.
• Maintain records of customer interactions and follow-ups.
• Escalate complex issues to the relevant department when necessary.
• Ensure high levels of customer satisfaction and service quality.
• Meet response time and performance targets.

Skills

Customer support

Communication skills

English language

Hindi language

Problem solving

Job description

Timings

9 hours rotational shift between 10 AM to 11 PM

Description

We are looking for a Customer Support Executive to handle customer queries, provide accurate information, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving abilities, and a customer-first attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat and/or social media.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide product/service information to customers.
• Maintain records of customer interactions and follow-ups.
• Escalate complex issues to the relevant department when necessary.
• Ensure high levels of customer satisfaction and service quality.
• Meet response time and performance targets.

Must Haves

• 1-3 years of proven experience in handling and resolving customer queries.
• Excellent written and verbal communication (English and Hindi).
• Experience with both inbound and outbound resolutions (calls, chats and emails).
• Ability to work in a 6-days rotational shift.