Customer Support Executive

Sutherland; Chennai; On-site; INR 391,000 - 502,000; Full time

Job summary

Sutherland in Chennai is seeking a diligent customer service professional to serve as the primary voice contact for our B2B clients. You will resolve inquiries, document interactions, and meet SLAs with accuracy and professionalism.

This role requires excellent English communication, empathy, time management, and the ability to work independently in a rotational night shift from our office in Perungalathur.

Qualifications

• Excellent communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent.
• 6 months to 2 years of international voice process experience.

Responsibilities

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining SLAs.
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Skills

Excellent communication

Customer service mindset

Empathy and time management

Windows knowledge

Education

High school diploma or equivalent

International voice process experience 6 months–2 years

Job description

Job Description

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and firstcontact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications

• Excellent communication skills in English
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 months -2yrsof international voice process.

Additional Information

• Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational Night Shift Work from Office.