Associate Customer Support Voice

Tech Mahindra Limited; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Tech Mahindra in Hyderabad, India, is hiring for a permanent call center executive to handle inbound and outbound calls with a strong focus on customer service. On-site role at DivyaSree Omega Building, Block C, First Floor, with a 5-day work week and 2 rotational weekly offs.

Shifts vary by gender: males on 24/7 rotational shifts, females on rotational day shifts. You will adhere to login and production hours totaling 10 hours per day and maintain punctuality with daily process updates.

Qualifications

• Strong verbal and written communication skills.
• Customer-centric approach with problem-solving ability.

Responsibilities

• Handle inbound and outbound calls professionally with strong communication skills.
• Adhere to login and production hours: Total 10:00 hrs; Production 9:0 hrs.
• Maintain punctuality and follow break schedules.
• Stay updated with process knowledge and daily updates.

Skills

Verbal communication

Written communication

Job description

Key Responsibilities:

• Handle inbound and outbound calls professionally with strong communication skills
• Adhere to login and production hours:
• Total: 10:00 hrs
• Production: 9:0 hrs
• Maintain punctuality and follow break schedules
• Shift Timings:
• Male employees: 24/7 rotational shifts
• Female employees: Rotational day shifts
• Stay updated with process knowledge and daily updates

Skills Required

• Strong verbal and written communication
• Customer-centric approach with problem-solving ability

Employment Type: Permanent.

• Working days after training: 5 days with 2 days rotational weekly off.
• Mode of work: DivyaSree Omega Building,Block C, First Floor, Tech Mahindra LTD.