Customer Support Representative

Vcare Call Centers India; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Vcare Call Centers India in Dadri, Uttar Pradesh, seeks dedicated Customer Service Representatives to be the first point of contact for customers, handling inquiries, resolving issues, and delivering exceptional service.

You will handle inbound and outbound calls, document interactions in CRM, and follow up to ensure satisfaction. Night shifts are required; prior US call center experience is preferred and basic computer skills with CRM familiarity are desirable.

Qualifications

• 1 year of prior US customer service experience.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and CRM familiarity.
• Ability to work night shifts.

Responsibilities

• Handling inbound and outbound calls from customers in a courteous and professional manner.
• Resolve customer inquiries, complaints, and issues efficiently.
• Provide accurate information regarding products, services, or billing.
• Document call details, feedback, and resolutions in the system.
• Follow up with customers when necessary to ensure satisfaction.
• Adhere to quality, compliance, and performance standards.
• Work collaboratively with team members and supervisors to improve processes.

Skills

Customer service

Problem solving

Communication skills

Night shift

CRM tools

Tools

CRM software

Job description

We are seeking dedicated Customer Service Representatives to join our team. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring exceptional customer service.

Job Responsibilities:-

• Handling inbound and outbound calls from customers in a courteous and professional manner.
• Resolve customer inquiries, complaints, and issues efficiently.
• Provide accurate information regarding products, services, or billing.
• Document call details, feedback, and resolutions in the system.
• Follow up with customers when necessary to ensure satisfaction.
• Adhere to quality, compliance, and performance standards.
• Work collaboratively with team members and supervisors to improve processes.

Desired Candidate Profile:-

• At least 1 year of prior experience U.S customer service and call center operations.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to remain calm and professional under pressure.
• Candidate should be comfortable for night shift.
• Ability to work with others in a close manner.
• Able to maintain customer confidentiality.

Contact Details:- Navneet(8700570163), Kanchan (8929989912) & Jagriti (7838422964) from 10:00AM to 8:00PM (Monday to Saturday).