Customer Support Intern

NimbusPost; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

NimbusPost in Gurugram, India is seeking a fresh, energetic Customer Support executive to handle inquiries via phone, email, and chat, resolve queries, and process orders with accuracy.

The role emphasizes clear communication, CRM usage, and the ability to work independently; freshers are welcome and will receive training to handle complex issues with senior team support.

Qualifications

• Freshers welcome for customer support roles.
• Good communication and written skills.
• Basic computer skills; familiarity with CRM software is a plus.
• Ability to work independently with accuracy.

Responsibilities

• Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns.
• Process customer orders, answer product questions, and address issues related to products or services.
• Maintain accurate records of customer interactions using CRM software.
• Escalate complex issues to senior team members when necessary.

Skills

Communication skills

Phone & email support

CRM familiarity

MS Office

Tools

CRM software

Microsoft Office

Job description

Roles and Responsibilities :

• Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns.
• Process customer orders, answer product questions, and address any issues related to products or services.
• Maintain accurate records of customer interactions using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• Freshers (customer support).
• Excellent communication skills with the ability to articulate thoughts clearly over the phone or via written correspondence.
• Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel) is required; familiarity with CRM software an asset.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.