Customer Support

VCQRU owned by Vcqru Pvt. Ltd.; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A dynamic organization in Gurugram is seeking a customer support representative to resolve customer complaints and enhance the customer experience. Candidates should have a bachelor's degree in administration or a related field, with freshers welcomed. Essential skills include excellent interpersonal, written, and oral communication. Knowledge of CRM systems and basic proficiency in Word and Excel is required. This role involves managing customer interactions professionally, ensuring satisfaction and clear communication.

Qualifications

• A bachelor’s degree in administration or a related field.
• Freshers can also apply.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Basic word & excel knowledge is required.

Responsibilities

• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Following up with customers for further information.
• Answering phone calls professionally and providing information about products and services.
• Keeping records of interactions and transactions of customers.

Skills

Interpersonal skills

Written communication skills

Oral communication skills

Knowledge of CRM systems

Basic word and excel knowledge

Education

Bachelor’s degree in administration or related field

Job description

An organization of young but experienced people with a clear mission andobjectives, qualitystandards are an integral part of our business practices and we believe, that these qualitystandards contribute immensely in the overall performance of the organization.

Every person has the right to know whether the product they are buying isgenuine or not. Weuse truly secure and encrypted codes printed on the labels of the product which areimpossible to replicate. With the help of secure mobile/web tools, the authenticity of theproduct can be checked

KEY RESPONSIBILITIES

• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Following up with customers for any further information.
• Answer phone calls more professionally and provide information about products andservices as required by the callers.
• Keep records of interactions and transactions of customers; keep a record of details ofcustomer complaints, inquiries, and comments.

REQUIRMENTS AND SKILLS

• A bachelor’s degree in administration or a related field.
• Freshers can also apply.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Basic word & excel knowledge is required.