Customer Support Executive

VCQRU Private Limited; Gurgaon; On-site; INR 240,000 - 360,000; Full time

Job summary

VCQRU Private Limited in Gurgaon invites applications for a front-line customer support role. You will resolve customer complaints, develop deep product knowledge, and provide accurate information to callers while maintaining professional courtesy.

Fresh graduates are welcome. A bachelor’s degree in administration or a related field is preferred. Strong interpersonal, written and oral communication skills, basic Word and Excel, and familiarity with CRM systems are essential to succeed.

Qualifications

• Bachelor's degree in administration or related field.
• Freshers are welcome.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Basic Word & Excel knowledge is required.

Responsibilities

• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Following up with customers for any further information.
• Answer phone calls more professionally and provide information about products and services as required by the callers.
• Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments.

Skills

CRM systems

Interpersonal skills

Written communication

Oral communication

Education

Bachelor's degree in administration

Job description

An organization of young but experienced people with a clear mission andobjectives, qualitystandards are an integral part of our business practices and we believe, that these qualitystandards contribute immensely in the overall performance of the organization.

Every person has the right to know whether the product they are buying isgenuine or not. Weuse truly secure and encrypted codes printed on the labels of the product which areimpossible to replicate. With the help of secure mobile/web tools, the authenticity of theproduct can be checked

KEY RESPONSIBILITIES

• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Following up with customers for any further information.
• Answer phone calls more professionally and provide information about products andservices as required by the callers.
• Keep records of interactions and transactions of customers; keep a record of details ofcustomer complaints, inquiries, and comments.

REQUIRMENTS AND SKILLS

• A bachelor’s degree in administration or a related field.
• Freshers can also apply.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Basic word & excel knowledge is required.