Junior Customer Support Executive

Mantle Solutions; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Job summary

Mantle Solutions is seeking a motivated Junior Customer Support Executive to join our team in India. The role focuses on understanding queries and delivering timely, accurate solutions across calls, email, and chat.

The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to learn new tools quickly while working well in a team.

Qualifications

• 0-1 year experience in customer support or related role.
• Excellent verbal and written communication skills.
• Good problem-solving and query handling abilities.
• Able to work politely and professionally with customers.
• Basic computer knowledge and quick learner of new tools.

Responsibilities

• Handle customer queries and provide timely resolutions.
• Respond to requests via calls, emails, chats, or other channels.
• Understand customer concerns and offer appropriate support.
• Escalate complex issues to the relevant team when needed.
• Maintain accurate records of interactions and queries.
• Follow up with customers to ensure concerns are resolved.
• Maintain a professional and positive relationship with customers.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Team player

Basic IT skills

Job description

Job Summary

We are looking for a motivated and customer-focused Junior Customer Support Executive to join our team. The ideal candidate should have good communication skills and the ability to understand and resolve customer queries effectively.

Key Responsibilities

• Handle customer queries and provide timely and accurate resolutions.
• Respond to customer requests through calls, emails, chats, or other communication channels.
• Understand customer concerns and provide appropriate support and guidance.
• Escalate complex issues to the relevant team when required.
• Maintain accurate records of customer interactions and queries.
• Follow up with customers to ensure their concerns are resolved.
• Maintain a professional and positive relationship with customers.

Required Skills

• 0-1 year of experience in Customer Support, Customer Service, or a related role.
• Excellent verbal and written communication skills.
• Good customer query handling and problem-solving skills.
• Ability to communicate politely and professionally with customers.
• Basic computer knowledge and ability to learn new tools and systems.
• Ability to work effectively as part of a team.