Customer Service

Laxmi Organic Industries; Mumbai City; On-site; INR 134,000 - 201,000; Full time

Benefits offered by this job

Training provided

Internship program

Job summary

Laxmi Organic Industries in Mumbai invites fresh graduates for an internship in Customer Service. You will support day-to-day activities, assist in processing and tracking customer orders, and learn to create sales orders and invoices with guidance.

You will communicate with customers about order status, dispatch and deliveries, handle basic queries, and help maintain records. Good communication, teamwork, and a willingness to learn are essential.

Qualifications

• Good verbal and written communication skills.
• Willingness to learn and adapt.
• Teamwork and coordination skills.
• Basic analytical and organizational skills.
• Customer-focused attitude.

Responsibilities

• Support day-to-day activities of the Customer Service team.
• Assist in processing and tracking customer orders.
• Help in creating sales orders and invoices in the system (training will be provided).
• Communicate with customers regarding order status, dispatch, and delivery updates.
• Assist in handling customer queries and basic complaints under supervision.
• Assist in following up on documents and payment-related information.
• Maintain customer records and organize required documentation.
• Assist in preparing basic reports and data as required.

Skills

Verbal & written communication

Willingness to learn

Teamwork

Analytical skills

Organizational skills

Customer focus

Job description

Only Freshers will be considered.

Preferred: Internship, apprenticeship, or academic exposure in Customer Service, Operations, Supply Chain, or Logistics

Role & responsibilities :

Support day-to-day activities of the Customer Service team

Assist in processing and tracking customer orders

Help in creating sales orders and invoices in the system (training will be provided)

Communicate with customers regarding order status, dispatch, and delivery updates

Assist in handling customer queries and basic complaints under supervision

Assist in following up on documents and payment-related information

Maintain customer records and organize required documentation

Assist in preparing basic reports and data as required

Preferred candidate profile :

Good verbal and written communication skills

Willingness to learn and adapt

Teamwork and coordination skills

Basic analytical and organizational skills

Customer-focused attitude