Fresher

Sutherland; Chennai District; On-site; INR 240,000 - 420,000; Full time

Job summary

Sutherland in Chennai, India is seeking a customer service professional to join our support team. You will handle calls, emails, and chats, delivering exceptional service and resolving client queries with professionalism.

You will maintain accurate records in the CRM, collaborate with internal teams to ensure swift issue resolution, and adapt to non-voice support tasks such as email or chat assistance. Fluency in English and strong communication are essential.

Qualifications

• Fluency in English language (written & spoken).
• Excellent communication skills for effective interaction with customers.
• Ability to work on non-voice processes such as email support or chat assistance.
• Basic computer knowledge for navigating CRM systems and other relevant tools.

Responsibilities

• Provide exceptional customer service to clients through phone calls, emails, or chats.
• Handle client queries and resolve issues in a timely and professional manner.
• Maintain accurate records of client interactions using CRM software.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

Skills

Fluent English

Communication skills

Non-voice support

CRM basics

Tools

CRM systems

Job description

Roles and Responsibilities :

• Provide exceptional customer service to clients through phone calls, emails, or chats.
• Handle client queries and resolve issues in a timely and professional manner.
• Maintain accurate records of client interactions using CRM software.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

Job Requirements :

• Fluency in English language (written & spoken).
• Excellent communication skills for effective interaction with customers.
• Ability to work on non-voice processes such as email support or chat assistance.
• Basic computer knowledge for navigating CRM systems and other relevant tools.