Customer Support Executive

Codepanda Academy; New Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Codepanda Academy in Delhi is seeking a customer support professional to handle queries via phone, email, and chat. The role focuses on delivering timely resolutions, providing accurate product and policy information, and maintaining detailed CRM records to ensure high customer satisfaction.

Responsibilities include escalating complex issues appropriately, following up to ensure resolution, and collaborating with internal teams to enhance the overall service experience.

Responsibilities

• Handled customer queries and complaints through phone calls, emails, and chat, providing timely and effective resolutions.
• Provided accurate information about products, services, pricing, and company policies to ensure customer satisfaction.
• Resolved customer issues professionally, escalating complex cases to the appropriate departments when required.
• Maintained customer records, updated interaction details, and tracked complaints using CRM tools and ticketing systems.
• Followed up with customers to ensure issue resolution and maintain positive customer relationships.
• Managed multiple customer requests while meeting response time, resolution time, and service quality targets.
• Coordinated with internal teams to address customer concerns and improve the overall service experience.
• Collected customer feedback, identified recurring issues, and contributed to improving support processes.

Job description

Role & responsibilities

• Handled customer queries and complaints through phone calls, emails, and chat, providing timely and effective resolutions.
• Provided accurate information about products, services, pricing, and company policies to ensure customer satisfaction.
• Resolved customer issues professionally, escalating complex cases to the appropriate departments when required.
• Maintained customer records, updated interaction details, and tracked complaints using CRM tools and ticketing systems.
• Followed up with customers to ensure issue resolution and maintain positive customer relationships.
• Managed multiple customer requests while meeting response time, resolution time, and service quality targets.
• Coordinated with internal teams to address customer concerns and improve the overall service experience.
• Collected customer feedback, identified recurring issues, and contributed to improving support processes.