Customer Care Executive

Penguin Trading; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Penguin Trading is seeking a customer support specialist to assist clients through phone, email and live chat. You will resolve queries, process orders, and handle returns and exchanges while maintaining accurate records in the CRM.

Collaborating with internal teams, you will address complex issues and ensure high levels of customer satisfaction through professional communication and timely resolutions.

Responsibilities

• Provide customer support through phone calls, emails, and chats to resolve their queries and concerns.
• Handle customer complaints and feedback in a professional manner to ensure high levels of satisfaction.
• Assist customers with product information, orders, returns, exchanges, and other related issues.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex issues or escalate matters when necessary.

Job description

Roles and Responsibilities

• Provide customer support through phone calls, emails, and chats to resolve their queries and concerns.
• Handle customer complaints and feedback in a professional manner to ensure high levels of satisfaction.
• Assist customers with product information, orders, returns, exchanges, and other related issues.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with internal teams to resolve complex issues or escal… matters when necessary.