Customer Support Executive - Voice Process | Freshers | Gurugram

WSNE Consulting Pvt. Ltd.; Gurugram District; In loco; INR 270.000 - 330.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary upto 3 LPA

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Cab facility

Job Location : Gurugram

Descrizione del lavoro

WSNE Consulting Pvt. Ltd. is hiring Customer Support Executives for Voice Process in Gurugram. Freshers can apply; you will interact with customers via chat and calls, understand queries, and provide timely resolutions while ensuring high customer satisfaction.

The role requires good written English, fast typing, basic computer skills, and a detail-oriented problem-solver. Office-based shifts are possible, with rotation as needed.

Competenze

• Freshers welcome; any graduate can apply.
• Good written English communication skill required.
• Fast and accurate typing with basic computer knowledge.
• Strong attention to detail and problem-solving ability.

Mansioni

• Handle customer queries via calls and written channels.
• Provide accurate information and solutions per requirements.
• Resolve concerns professionally within defined timelines.
• Maintain a positive, customer-focused approach during interactions.
• Follow SOPs, guidelines, and quality standards.
• Document interactions accurately and update relevant info.
• Escalate complex issues to the appropriate team.
• Meet defined productivity and customer satisfaction targets.
• Manage multiple chat conversations while preserving quality.
• Maintain professional written communication and grammar.

Conoscenze

Written English

Typing speed

Computer basics

Attention to detail

Problem solving

Formazione

Graduate degree

Descrizione del lavoro

Job Description

We are hiring Customer Support Executives Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and voice support.

The selected candidates will interact with customers through chat, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

• Handle customer queries through calls and written communication.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Eligibility

• Freshers are welcome to apply.
• Any Graduate
• Good written English communication skills.
• Good typing speed and accuracy.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Comfortable working in rotational shifts, if required.
• Candidates should be willing to work from office, as per business requirements.

Perks and Benefits

• Salary upto 3 LPA
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Cab facility
• Job Location : Gurugram