Customer Support Executive - Chat/Voice Process | Freshers

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 300,000 - 350,000; Full time

Benefits offered by this job

Salary up to 3 LPA

In-hand 18k-21k

Incentives

Monthly variable 2500-3500

5 days work week

Night shifts

CABs provided

Location Gurugram

Job summary

WSNE Consulting Pvt. Ltd. is hiring Customer Support Executives for Chat/Voice processes in our BPO operations.

This role suits freshers starting a career in customer service and non-voice support. You will interact with customers via chat, understand queries, and provide timely resolutions while maintaining high customer satisfaction. Roles include handling chat queries, documenting interactions, and escalating complex issues.

Qualifications

• Freshers are welcome to apply.
• Good written English communication skills.
• Good typing speed and accuracy.
• Basic computer and internet knowledge.

Responsibilities

• Handle customer queries through chat and written communication.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Skills

Written English

Typing speed

Attention to detail

Problem solving

Education

Graduate candidates (no BTech/BE)

Job description

Job Description

We are hiring Customer Support Executives Chat/Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and non-voice support.

The selected candidates will interact with customers through chat, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

• Handle customer queries through chat and written communication.


• Provide accurate information and solutions based on customer requirements.


• Resolve customer concerns professionally and within defined timelines.


• Maintain a positive and customer-focused approach during every interaction.


• Follow standard operating procedures, process guidelines, and quality standards.


• Accurately document customer interactions and update relevant information.


• Escalate complex or unresolved issues to the appropriate team.


• Achieve defined productivity, quality, and customer satisfaction targets.


• Handle multiple chat conversations efficiently while maintaining response quality.


• Maintain professional written communication and proper grammar.

Eligibility

• Freshers are welcome to apply.


• Graduate candidates can apply (NO BTECH/BE)


• Good written English communication skills.


• Good typing speed and accuracy.


• Basic computer and internet knowledge.


• Strong attention to detail and problem-solving ability.


• Comfortable working in rotational shifts, if required.


• Candidates should be willing to work from office, as per business requirements.


• Candidate should have good typing speed (30/90)

Perks and Benefits

• Salary upto 3 LPA - 3.5 LPA


• 18k-21k In hand


• Lucrative Incentives


• 2500-3500 Monthly Variable


• 5 Days working


• 24*7 Shifts / Night shifts


• Both side cabs


• Job Location : Gurugram