Hiring For Fresher & Experience : International Voice support

Wsne Consulting; Gurugram District; On-site; INR 200,000 - 400,000; Full time

Benefits offered by this job

Salary upto 2LPA to 4 LPA

Lucrative Incentives

5 Days working

24x7 Shifts / Night shifts

Both side cabs

Job summary

Wsne Consulting in Gurugram is hiring for International Voice Support roles for Freshers & Experience. The selected candidates will handle international customers via voice calls and chat, resolve queries, and ensure high customer satisfaction.

Roles include handling inquiries, ensuring timely resolutions, and maintaining records with a focus on professional communication and customer service quality. Night shifts and 2LPA–4LPA salary are offered with incentives.

Qualifications

• Excellent English communication skills, both verbal and written.
• Strong listening and comprehension abilities.
• Good typing and chat handling skills.
• Willingness to work in rotational/night shifts.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle inbound and outbound calls from international customers professionally.
• Respond to customer queries and provide accurate and timely resolutions.
• Provide support through voice calls and chat where required.
• Understand customer concerns and offer appropriate solutions.
• Maintain high standards of communication and customer service.
• Resolve complaints and escalate complex issues when needed.
• Follow company processes, policies, and quality standards.
• Maintain accurate records of interactions and transactions.
• Ensure a positive customer experience at all times.
• Coordinate with internal teams to resolve issues.
• Maintain confidentiality of customer and company information.

Skills

English

Customer handling

Problem solving

Typing

Chat handling

Education

12th Pass / Graduate

Job description

We are hiring enthusiastic and customer-focused candidates for International Voice Support roles for Freshers & Experience. The selected candidates will be responsible for handling international customers through voice calls and chat, resolving their queries, providing accurate information, and ensuring a high level of customer satisfaction.

Role & responsibilities

• Handle inbound and outbound calls from international customers professionally.
• Respond to customer queries and provide accurate and timely resolutions.
• Handle customer interactions through via call as required.
• Understand customer concerns and provide appropriate solutions.
• Maintain excellent communication and customer service standards.
• Resolve complaints and escalated complex issues to the appropriate team.
• Follow company processes, policies, and quality standards.
• Maintain accurate records of customer interactions and transactions.
• Ensure professional communication and a positive customer experience.
• Coordinate with internal teams whenever required to resolve customer issues.
• Maintain confidentiality of customer and company information.

Preferred candidate profile

• Excellent English communication skills, both verbal and written.
• Good listening and comprehension skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working with computers and multiple applications.
• Good typing and chat-handling skills.
• Ability to work in rotational/night shifts.
• Candidates should be flexible, enthusiastic, and customer-oriented.
• Freshers and experienced candidates can apply.
• Minimum qualification: 12th Pass / Graduate.
• Candidates with BPO, International Voice, International Chat, Customer Support, or Technical Support experience will have an advantage.
• Good spoken English is mandatory.

Perks & Benefits

Salary upto 2LPA to 4 LPA

Lucrative Incentives

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram