Customer Support Executive - International Voice Process | Freshers

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Salary upto 5.5 LPA

Lucrative Incentives

5 Days working

24x7 Night shifts

Cab allowances

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring Customer Support Executives (Voice Process) for our BPO operations. This role suits freshers seeking a start in customer service and voice support.

You will handle customer calls, provide accurate information, resolve queries, and document interactions while maintaining high satisfaction. Rotational shifts may apply, and office-based work is expected.

Join a results-driven team with competitive incentives, 5-day work week, and cab allowances.

Qualifications

• Freshers are welcome to apply.
• Good English communication skills are required.
• Basic computer and internet knowledge is expected.

Responsibilities

• Handle customer queries through calls.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Skills

Good English communication

Attention to detail

Problem-solving

Education

Graduate degree

Job description

Job Description

We are hiring Customer Support Executives Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and voice support.

The selected candidates will interact with customers through calls, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

• Handle customer queries through calls.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Eligibility

• Freshers are welcome to apply.
• Graduate candidates can apply
• Good English communication skills.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Comfortable working in rotational shifts, if required.
• Candidates should be willing to work from office, as per business requirements.

Perks and Benefits

Salary upto 5.5 LPA

Lucrative Incentives

5 Days working

24*7 Shifts / Night shifts

Cab and cab allowances

Job Location : Gurgaon