Customer Support Executive - Voice Process | Freshers | Hyderabad

WSNE Consulting Pvt. Ltd.; Hyderabad; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Salary up to 3 LPA

Incentives

Monthly variable

5 days a week

Night shifts

Cab facility

Hyderabad location

Job summary

WSNE Consulting Pvt. Ltd. in Hyderabad is hiring Customer Support Executives (Voice Process) for its BPO operations. Freshers are welcome to apply; no prior experience required.

You will handle calls and chat, provide accurate information, document interactions, and meet productivity and quality targets, with rotating shifts as needed. A strong command of written English and good typing speed are essential.

Qualifications

• Freshers are welcome to apply.
• Requires good written English communication skills.
• Requires good typing speed and accuracy.
• Requires basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Willing to work in rotational shifts, if required.
• Willing to work from office as per business requirements.

Responsibilities

• Handle customer queries through calls and written communication.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive, customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Skills

Good written English

Typing speed

Problem solving

Attention to detail

Education

Any Graduate

Tools

Basic computer knowledge

Job description

Job Description

We are hiring Customer Support Executives Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and voice support.

The selected candidates will interact with customers through chat, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

• Handle customer queries through calls and written communication.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Eligibility

• Freshers are welcome to apply.
• Any Graduate
• Good written English communication skills.
• Good typing speed and accuracy.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Comfortable working in rotational shifts, if required.
• Candidates should be willing to work from office, as per business requirements.

Perks and Benefits

• Salary upto 3 LPA
• Lucrative Incentives
• 2500-3500 Monthly Variable
• 5 Days working
• 24*7 Shifts / Night shifts
• Cab facility
• Job Location : Hyderabad