Customer Support Executive - Voice Process | Freshers | Noida

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 201,000 - 279,000; Full time

Benefits offered by this job

Salary up to 3 LPA - 3.5 LPA

In-hand 18k-25k

Lucrative Incentives

Monthly variable 2500-3500

5 Days working

Night shifts

Cabs provided

Job Location Gurugram/Noida

Job summary

WSNE Consulting Pvt. Ltd. in Gurugram/Noida is hiring Customer Support Executives for voice process; freshers are welcome to apply. The role involves chat-based interactions, resolving queries with accurate information, and maintaining high customer satisfaction. Office-based responsibilities include documenting interactions, following SOPs, and working in rotational shifts as required.

Qualifications

• Freshers are welcome to apply.
• Graduate/UG/PG candidates can apply.
• Good written English communication skills.
• Good typing speed and accuracy.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.

Responsibilities

• Handle customer queries through chat and written communication.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Skills

Written English

Typing speed

Attention to detail

Problem solving

Rotational shifts

Office-based

Basic computer skills

Education

Graduate/UG/PG

Tools

Basic computer

Internet basics

Job description

Job Description

We are hiring Customer Support Executives Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and non-voice support.

The selected candidates will interact with customers through chat, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

• Handle customer queries through chat and written communication.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Eligibility

• Freshers are welcome to apply.
• Graduate/UG/PG candidates can apply
• Good written English communication skills.
• Good typing speed and accuracy.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Comfortable working in rotational shifts, if required.
• Candidates should be willing to work from office, as per business requirements.
• Candidate should have good typing speed (30/90)

Perks and Benefits

Salary upto 3 LPA - 3.5 LPA

18k-25k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram/ noida