Customer Support Executive - International Voice Process | Freshers

WSNE Consulting Pvt. Ltd.; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Salary up to 3 LPA

In-hand 20k

Incentives

5 Days working

Night shifts

Cab allowance

Job summary

WSNE Consulting Pvt. Ltd. is hiring Customer Support Executives for Voice Process to join our BPO operations in Hyderabad.

This role suits freshers starting a career in customer service and voice support. You will handle calls, understand queries, and provide accurate, timely resolutions while maintaining high customer satisfaction. Eligibility includes freshers or graduates with good English, basic computer skills, attention to detail, and willingness to work from office, with rotating/ night

Qualifications

• Freshers are welcome to apply.
• Graduate candidates can apply
• Good English communication skills.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Comfortable working in rotational shifts, if required.
• Candidates should be willing to work from office, as per business requirements.

Responsibilities

• Handle customer queries through calls.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Skills

Customer support

Communication skills

Problem solving

Attention to detail

Time management

Education

Graduate degree

Job description

Job Description

We are hiring Customer Support Executives Voice Process for our BPO operations. This is a great opportunity for freshers looking to start their career in customer service and voice support.

The selected candidates will interact with customers through calls, understand their queries, and provide accurate and timely resolutions while maintaining a high level of customer satisfaction.

Roles & Responsibilities

• Handle customer queries through calls.
• Provide accurate information and solutions based on customer requirements.
• Resolve customer concerns professionally and within defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow standard operating procedures, process guidelines, and quality standards.
• Accurately document customer interactions and update relevant information.
• Escalate complex or unresolved issues to the appropriate team.
• Achieve defined productivity, quality, and customer satisfaction targets.
• Handle multiple chat conversations efficiently while maintaining response quality.
• Maintain professional written communication and proper grammar.

Eligibility

• Freshers are welcome to apply.
• Graduate candidates can apply
• Good English communication skills.
• Basic computer and internet knowledge.
• Strong attention to detail and problem-solving ability.
• Comfortable working in rotational shifts, if required.
• Candidates should be willing to work from office, as per business requirements.

Perks and Benefits

Salary upto 3 LPA

20k In hand

Lucrative Incentives

5 Days working

24*7 Shifts / Night shifts

Cab and cab allowances

Job Location : Hyderabad