Customer Support Executive (Telecalling)

Shalini Srivastava; Surat; On-site; INR 300,000 - 540,000; Full time

Job summary

Shalini Srivastava is seeking a customer support professional to deliver exceptional telecalling service and resolve queries efficiently. You will engage customers, maintain accurate records, follow up on issues, conduct feedback sessions, and collaborate with the team to meet sales targets while representing the company professionally.

Location: Surat, Gujarat. The role requires 3-5 years of relevant experience, strong communication, CRM proficiency, and the ability to work independently in a

Qualifications

• 3-5 years of experience in customer support or related roles.
• Strong communication and interpersonal skills.
• Ability to work independently and meet performance targets.
• Knowledge of customer engagement strategies.
• Proficient in using customer relationship management tools.

Responsibilities

• Provide excellent customer service through telecalling.
• Engage customers to resolve issues and enhance satisfaction.
• Maintain accurate records of customer interactions.
• Follow up on customer queries and ensure timely resolution.
• Conduct regular customer feedback sessions.
• Collaborate with team members to achieve sales targets.
• Stay updated on company products and services.
• Represent the company professionally in all interactions.

Skills

Communication

Interpersonal skills

CRM tools

Tools

CRM tools

Job description

Roles and Responsibilities :

• Provide excellent customer service through telecalling.
• Engage customers to resolve issues and enhance satisfaction.
• Maintain accurate records of customer interactions.
• Follow up on customer queries and ensure timely resolution.
• Conduct regular customer feedback sessions.
• Collaborate with team members to achieve sales targets.
• Stay updated on company products and services.
• Represent the company professionally in all interactions.

Job Requirements :

• Proven experience of 3-5 years in customer support or related roles.
• Strong communication and interpersonal skills.
• Ability to work independently and meet performance targets.
• Knowledge of customer engagement strategies.
• Proficient in using customer relationship management tools.