Customer Support Executive

Cleardeals; Ahmedabad District; Vor Ort; INR 201.000 - 268.000; Vollzeit

Zusammenfassung

Cleardeals in Ahmedabad is seeking a customer support professional to handle queries via phone, email, and chat, delivering timely resolutions and accurate product information. The role emphasizes effective query handling and high-quality service.

The ideal candidate has 1–5 years in BPO or similar, strong communication skills, proficiency with tech tools, and a BA degree. You will escalate complex issues to seniors and work toward daily targets for volume, resolution, and quality.

Qualifikationen

• Proficiency in using technology-based tools for workflow management.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Graduate degree (BA) from a recognized university.

Aufgaben

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective query handling.
• Escalate complex issues to senior team members when necessary while maintaining transparency.
• Meet daily targets set by the organization for call volume, resolution rates, and quality standards.

Kenntnisse

Tech proficiency

Excellent communication

Ausbildung

Bachelor of Arts (BA) or equivalent

Jobbeschreibung

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services to customers through effective query handling.
  
• Escalate complex issues to senior team members when necessary while maintaining transparency.
  
• Meet daily targets set by the organization for call volume, resolution rates, and quality standards.
  

Desired Candidate Profile

• Proficiency in using technology-based tools for efficient workflow management.
  
• Excellent communication skills with ability to handle multiple conversations simultaneously.
  
• Graduate degree from a recognized university (B.A - Bachelor of Arts or equivalent).
  
• 1-5 years of experience in BPO or similar industry with expertise in inbound sales/customer support.