Customer Support Executive

Wipro Ltd.; Navi Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Wipro Ltd. in Navi Mumbai is seeking a customer service professional to handle inbound calls with courtesy, understand concerns, and provide accurate resolutions for product, service, and account queries.

You will document interactions, update records, escalate unresolved issues, and strive to achieve customer satisfaction while meeting quality and productivity targets, in accordance with company policies and compliance requirements.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Understand customer concerns and provide accurate resolutions.
• Assist customers with product, service, account, or process-related queries.
• Document customer interactions and update records in the system.
• Escalate unresolved issues to the appropriate teams when required.
• Achieve customer satisfaction, quality, and productivity targets.
• Follow all company policies and compliance requirements.

Job description

Role & responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Understand customer concerns and provide accurate resolutions.
• Assist customers with product, service, account, or process-related queries.
• Document customer interactions and update records in the system.
• Escalate unresolved issues to the appropriate teams when required.
• Achieve customer satisfaction, quality, and productivity targets.
• Follow all company policies and compliance requirements.

Qualified in Degrees ( B.ed, B.tech, BCA, MBA, MCA, Ba LLB, diploma, polytechnic, and any technical & niche qualification) are not eligible.