Customer Support Executive BY SAKET

NoBroker; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NoBroker in Bengaluru, India is seeking a customer support executive to handle inquiries via phone, email, and chat. You will resolve issues, escalate when needed, and identify upsell opportunities while maintaining detailed CRM records.

Collaborate with sales and marketing to enhance overall customer satisfaction. The role requires strong communication skills, patience, and a customer-first mindset, with a focus on delivering outstanding service in a fast-paced environment.

Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Identify opportunities for upselling and cross‑selling products/services based on customers' needs.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams (e.g., sales, marketing) to improve overall customer satisfaction.

Job description

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
  
• Identify opportunities for upselling and cross‑selling products/services based on customers' needs.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams (e.g., sales, marketing) to improve overall customer satisfaction.