Customer Support Executive - Odiya

TP; Kolkata District; Presencial; INR 141 000 - 167 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fixed salary

Career growth in BPO

Training provided for freshers.

PF

ESIC

Gratuity

Resumo da oferta

Teleperformance in Kolkata is hiring energetic, communicationally adept individuals for the role of Outbound Customer Service Associate in a banking process. You will contact potential and existing customers, explain products or services, resolve basic queries, and drive sales conversions in a customer-focused voice role from our Kolkata office.

We welcome freshers with 12th pass or graduate qualifications. Fluency in Odia + Hindi or Odia + English is required, and training is provided.

Qualificações

• 12th pass or graduate
• Freshers may apply
• Must be fluent in Odia + Hindi or Odia + English

Responsabilidades

• Make inbound calls of customers.
• Explain services clearly and handle customer objections.
• Achieve daily/weekly individual performance.
• Maintain customer data and update call outcomes in the system.
• Ensure professional and courteous communication at all times.
• Coordinate with team leads for feedback and performance improvement

Conhecimentos

Good communication

Basic computer knowledge

Flexible shifts

Translation skills

Formação académica

12th Pass or Graduate

Descrição da oferta de emprego

*Job Title: * IN bound Customer Service Associate

*Company: * Teleperformance

*Location: * Kolkata

*Work Mode: * Work from Office

*Process: * Customer Service Associate Banking

Kindly note this opportunity is only for work from office

Compensation for English + Odiya

• *CTC: * 15K per month,
• *Take Home: * 12.6k + 2k (for regional language) per month approx.

Compensation for Hindi + Odiya

• CTC 13.4k,
• Net take home 11.2 k + 2k for regional language

Job Summary

We are hiring energetic and communication-savvy candidates for the role of Outbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving sales conversions. This is a sales-oriented voice process based out of our Kolkata office.

Key Responsibilities

• Make inbound calls of customers.
• services clearly and handle customer objections
• Achieve daily/weekly individual performance
• Maintain customer data and update call outcomes in the system
• Ensure professional and courteous communication at all times
• Coordinate with team leads for feedback and performance improvement

Eligibility Criteria

Education:

• * 12th Pass or Graduate

*Experience:

• * Freshers can apply

*Language: *

Must be fluent in Odiya + Hindi or Odiya + English

Skills

• * Good communication, basic computer knowledge, willingness to work in a flexible shift's environment having great translation skill.

Shift & Work Details

• *Work Mode: * Work from Office only
• *Shifts: * Rotational shifts as per process requirement
• *Week Off: * Rotational (6 days working, 1 day R. W/O) No night shift for female

Interview Details

• *Venue: * Smartworks Building, Victoria Park, 4th Floor, Sector V. Teleperformance Recruitment Area, Kolkata
• *Documents to Carry: * Updated Resume, Govt Photo ID, 2 Passport Photos
• *Contact No: * HR Madhuri - 7061935739

Benefits

• Fixed salary
• Career growth in BPO
• Training provided for freshers.
• PF
• ESIC
• Gratuity