Walk-in | Customer Support Process: Inbound & Outbound

TP; Bidhannagar; On-site; INR 150,000 - 201,000; Full time

Job summary

Teleperformance Kolkata invites applicants for an inbound & outbound customer support role. The position covers multilingual voice processes in Hindi, Bengali, English, and regional languages, with shifts including rotational schedules to cover 9 hours and 6 days per week.

CTC ranges from 13,400 to 18,000 INR per month depending on language mix, with in-hand salaries up to 14,600 INR. Both freshers and experienced candidates with 12th pass or graduation are welcome to apply.

Qualifications

• Freshers or experienced candidates may apply.
• 12th pass or graduate educational qualification is required.
• Good communication in the listed languages is essential.

Responsibilities

• Handle inbound and outbound customer conversations in multiple languages.
• Adhere to shifts, including rotational night/day schedules and 6-day weeks.

Skills

Hindi

Bengali

English

Odia

Bhojpuri

Maithili

Assamese

Education

12th pass

Graduation

Tools

Typing

Versant test

Job description

HIRING ALERT

Customer Support Process: Inbound & Outbound

INBOUND PROCESS (Voice)

Languages, CTC and In-Hand:

Hindi + Bengali: 13,400 CTC | 11,000 In-Hand

Bhojpuri (English/Hindi): 13,400 CTC | 11,000 In-Hand

Maithili (English/Hindi): 13,400 CTC | 11,000 In-Hand

Odia + Hindi: 14,500 CTC | 11,600 In-Hand

English + Hindi/Bengali: 15,000 CTC | 12,600 In-Hand

English + Odia: 15,000 CTC | 12,600 In-Hand

Assamese + Hindi/English/Bengali: 18,000 CTC | 14,600 In-Hand

Shift: 247 rotational, 9 hours, 6 days working (night shifts 9 PM6 AM / 10 PM7 AM)

Female candidates: Day shift, 7 AM-8 PM (any 9 hours)

Assessment: Typing 15/85 | Versant Level 4 (Level 3 for regional languages)

OUTBOUND PROCESS (Sales)

Salary: 15,000 CTC | 12,600 In-Hand

Language: English + Hindi (both mandatory)

Qualification: HS (12th pass)

Shift: No night shift, 9 hours

Working Days: 6 days working, 1 day rotational week off

Timings: Male 8 AM-9 PM | Female 8 AM-8 PM (any 9 hours)

Assessment: Typing 15/85 | Versant Level 4

Eligibility

Freshers and experienced candidates can apply

12th pass / graduate

Good communication skills in the required language(s)

Documents Required

Updated CV, 12th/graduation documents, Aadhaar card, PAN card

Location: [ Teleperformance, 16th floor, Tower II, Godrej Waterside Building, Saltlake, Sec V, Kolkata - 700091 ]