Customer Support Executive - Inbound

TP; Kolkata District; Presencial; INR 141.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed salary

Career growth in BPO

Training provided for freshers.

PF

ESIC

Gratuity

Descripción de la vacante

Teleperformance in Kolkata is hiring for the role of Customer Service Associate - Inbound/Outbound. You will handle customer calls, explain products, resolve basic queries, and drive sales conversions from our Kolkata office.

The role is work-from-office and suited for energetic, communication-savvy candidates. Freshers are welcome, with training provided to help you excel in a banking customer service environment.

Formación

• Education: 12th Pass or Graduate.
• Experience: Freshers can apply.
• Language: Must be fluent in Hindi + Bengali and English.

Responsabilidades

• Make inbound calls of customers.
• Explain products or services and resolve basic queries.
• Drive sales conversions in a sales-oriented voice process.

Conocimientos

Hindi fluent

Bengali fluent

English fluent

Excellent communication

Basic computer knowledge

Educación

12th Pass / Graduate

Herramientas

Basic computer software

Descripción del empleo

Job Title: Customer Service Associate - Inbound

Company: Teleperformance

Location: Kolkata

Work Mode: Work from Office

Process: Customer Service Associate Banking

Kindly note this opportunity is only for work from office

Compensation for English + H/ B

CTC: 15K per month, Take Home: 12.6k per month approx.

Compensation for Hindi + Bengali

CTC 13.4k, Net take home 11.2 k

Job Summary

We are hiring energetic and communication-savvy candidates for the role of Outbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving sales conversions. This is a sales-oriented voice process based out of our Kolkata office.

Key Responsibilities

• Make inbound calls of customers.
• services clearly and handle customer objections
• Achieve daily/weekly individual performance
• Maintain customer data and update call outcomes in the system
• Ensure professional and courteous communication at all times
• Coordinate with team leads for feedback and performance improvement

Eligibility Criteria

• Education: 12th Pass or Graduate
• Experience: Freshers can apply
• Language: Must be fluent in Hindi + Bengali and English

Skills

• Good communication, basic computer knowledge, willingness to work in a flexible shift's environment having great translation skill.

Shift & Work Details

• Work Mode: Work from Office only
• Shifts: Rotational shifts as per process requirement
• Week Off: Rotational (6 days working, 1 day R. W/O)
• No night shift for female

Interview Details

• Venue: Smartworks Building, Victoria Park, 4th Floor, Sector V. Teleperformance Recruitment Area, Kolkata
• Documents to Carry: Updated Resume, Govt Photo ID, 2 Passport Photos

Benefits

• Fixed salary
• Career growth in BPO
• Training provided for freshers.
• PF
• ESIC
• Gratuity