Customer Care Executive - Outbound

TP; Kolkata District; Presencial; INR 152.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed salary

Career growth in BPO

Training provided for freshers

PF

ESIC

Gratuity

Descripción de la vacante

Teleperformance in Kolkata is hiring for an Outbound Customer Service Associate to contact customers, explain products, and drive sales in a sales-oriented voice process from the Kolkata office.

The role requires 12th pass or graduate with fluency in English and Hindi; freshers may apply. Work from office with day shifts (8 AM to 9 PM window, 9-hour shifts) and 6 working days per week, including one rotational off day.

Formación

• 12th pass or graduate is required.
• Freshers can apply.
• Fluency in English and Hindi is required.

Responsabilidades

• Make outbound calls to customers.
• Explain products or services clearly and handle objections.
• Achieve daily/weekly individual performance targets.
• Maintain customer data and update call outcomes in the system.
• Ensure professional and courteous communication at all times.
• Coordinate with team leads for feedback and performance improvement.

Conocimientos

Good communication

Basic computer skills

Flexible shifts

Translation skills

Educación

12th Pass or Graduate

Descripción del empleo

*Job Title: * OUT bound Customer Service Associate

*Company: * Teleperformance

*Location: * Kolkata

*Work Mode: * Work from Office

*Process: * Sales

**Compensation for English + H* - *CTC: * 15,000 per month

Shift: Only day shift

(Working window) 8 AM till 9 PM any 9 hours of shift.

Working days: 6 days

Rotational W/O: 1 day

Job Summary

We are hiring energetic and communication-savvy candidates for the role of Outbound Customer Service Associate. You will be responsible for contacting potential/existing customers, explaining products or services, resolving basic queries, and driving sales conversions. This is a sales-oriented voice process based out of our Kolkata office.

Key Responsibilities

• Make outbound calls of customers.
• services clearly and handle customer objections
• Achieve daily/weekly individual performance
• Maintain customer data and update call outcomes in the system
• Ensure professional and courteous communication at all times
• Coordinate with team leads for feedback and performance improvement

Eligibility Criteria

*Education: * 12th Pass or Graduate

*Experience: * Freshers can apply *

Language: * Must be fluent in English + Hindi

*Skills: * Good communication, basic computer knowledge, willingness to work in a flexible shifts environment having great translation skill.

Interview Details

• Venue: Smartworks Building, Victoria Park, 4th Floor, Sector V. Teleperformance Recruitment Area, Kolkata
• Documents to Carry: Updated Resume, Govt Photo ID, 2 Passport Photos

Benefits

• Fixed salary
• Career growth in BPO
• Training provided for freshers.
• PF
• ESIC
• Gratuity