Customer support executive (Noida)

Naukripay group; Dadri; On-site; INR 240,000 - 300,000; Full time

Job summary

Naukripay group is seeking a customer support professional to handle inquiries via phone, email, and live chat. You will troubleshoot issues and provide clear solutions while maintaining high customer satisfaction. The role involves logging interactions in the CRM and following up to ensure happiness with the fix.

Ideal candidates have 1–3 years of relevant experience, strong communication skills, and a patient, empathetic approach. Basic tech proficiency and CRM familiarity are preferred.

Qualifications

• Clear speaking and writing skills to communicate with customers.
• Ability to stay calm and helpful with upset clients.
• Quick thinking to identify fixes for issues.
• Basic computer skills and experience with ticketing tools or CRM software.

Responsibilities

• Answer customer inquiries via phone, email, and live chat promptly.
• Troubleshoot product or service issues and provide clear solutions.
• Escalate complex problems to higher-level teams when needed.
• Log all customer interactions and details in the CRM system.
• Follow up with clients to ensure satisfaction with the fix.

Skills

Communication

Patience & Empathy

Problem-Solving

Tech Skills

Education

Bachelor’s degree in business/communication

Tools

CRM software

Job description

Mail:- [e-mail]

The main link between a company and its clients. They answer questions, fix technical problems, and ensure customer happiness through phone calls, emails, and live chat.

Key Responsibilities

• Handle Inquiries: Answer customer phone calls, emails, and online chats quickly.
• Solve Problems: Troubleshoot product or service issues and offer clear solutions.
• Escalate Issues: Send complex technical problems to higher-level teams when needed.
• Update Records: Log all customer interactions and details in the company CRM system.
• Follow Up: Check back with clients to make sure they are happy with the fix.

Required Skills and Qualifications

• Communication: Clear speaking and writing skills to talk with customers.
• Patience & Empathy: Ability to stay calm and helpful with upset clients.
• Problem-Solving: Quick thinking to find the right fix for issues.
• Tech Skills: Basic computer use and experience with ticketing tools or CRM software.
• Education: A bachelor’s degree in business, communication, or a related field is often preferred, alongside 1 to 3 years of relevant experience.

If you want to tailor this description further, let me know: The industry (e.g., e-commerce, IT/SaaS, banking) The required experience level (entry-level vs. senior) The primary communication channels (phone-heavy vs. email/chat)