Customer care executive ( Pune )

Naukripay group; Maharashtra; On-site; INR 268,000 - 469,000; Full time

Job summary

Naukripay group is seeking a dedicated Customer Service professional in Maharashtra to manage high-volume calls and generate leads. You will assess customer needs, build lasting relationships, and provide accurate information using the right tools.

The role emphasizes meeting targets while ensuring top-tier service and compliance with guidelines. Ideal candidates have proven customer support experience, strong listening and communication skills, and comfort with CRM systems to track interactions

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts through open communication.
• Provide accurate, valid and complete information using the right tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and provide appropriate solutions within time limits.
• Keep records of customer interactions and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Customer support experience

Quota attainment

Active listening

CRM familiarity

Customer orientation

Communication skills

Multitasking/time management

Education

High school diploma

Tools

CRM systems

Job description

Mail:- [e-mail]

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma